Marveno Growth Systems
Service Agreement
This Service Agreement (the "Agreement") governs the paid, managed services that Marveno Consulting LLC ("Marveno," "we," "us") provides to you (the "Client," "you"). By subscribing to a Marveno Growth System plan or completing payment for our services, you agree to the terms below. This Agreement is the "separate agreement" referenced in our website Terms of Use and controls all paid engagements with Marveno.
Contents
1.The Services
What we provide. Marveno delivers a managed client-communication system for home service businesses. Depending on your plan, this includes some or all of the following, configured and maintained by us on your behalf:
- A conversion-focused website or landing funnel designed to turn visitors into quote requests.
- Automated lead follow-up, including instant confirmation and scheduled follow-up messages after an enquiry.
- Missed-call automatic text-back, so missed calls receive an automated reply.
- Automated review requests sent to your customers after a completed job.
Managed service, not software. Marveno provides a done-for-you service. We build, configure, host, and maintain the system on your behalf using third-party platforms. You are not purchasing a licence to software, and you receive no ownership of the underlying platforms or automations.
Scope changes. Work outside the agreed scope of your plan (for example, custom development, additional funnels, or new automations) may be quoted and billed separately by written agreement before work begins.
2.Fees & Payment
Setup fee. A one-time setup fee, quoted before your engagement begins, covers the initial build and configuration of your system. The setup fee is non-refundable once work has commenced, as it reflects work performed upfront.
Monthly retainer. Ongoing services are billed as a recurring monthly retainer at the rate quoted to you. Billing recurs automatically each month on the anniversary of your start date until cancelled in accordance with Section 3. By subscribing, you authorise Marveno to charge your payment method on file for the recurring retainer until you cancel.
No partial-month refunds. The monthly retainer is charged in full for each billing period. We do not provide refunds or credits for partial months, unused time, or periods following a cancellation notice.
Failed or declined payments. If a payment fails or is declined, we may retry the charge and may pause or suspend the Services until payment is resolved. Services suspended for non-payment may be reactivated once the outstanding balance is settled.
Taxes. Fees are exclusive of any taxes, levies, or duties that may apply. You are responsible for any such amounts imposed on the Services in your jurisdiction.
3.Term & Cancellation
Month-to-month. This Agreement runs on a month-to-month basis. There is no minimum term and no long-term lock-in.
How to cancel. Either party may cancel with at least 30 days' written notice, sent by email to kaid@marvenoconsulting.com. Your Services and billing continue through the notice period, and your final retainer charge covers that period. Cancellation stops future billing; it does not refund charges already made.
Effect of cancellation. On cancellation, we will stop providing the Services and may deactivate or remove the automations, funnels, and configurations built on our third-party platforms. See Section 6 regarding ownership and portability of assets.
4.Client Responsibilities
You agree to:
- Provide accurate business information and timely access to any accounts, assets, or approvals we reasonably need to deliver the Services.
- Use the Services and any messaging features in compliance with applicable laws, including regulations governing calls, SMS, and email marketing (such as the TCPA and CAN-SPAM in the United States), and to obtain any consents required to contact your own leads and customers.
- Be solely responsible for the content of communications sent to your leads and customers through the system, and for your own compliance with platform and carrier rules.
Marveno is not responsible for penalties, blocks, or losses arising from your misuse of the Services or your failure to obtain required consents.
5.Third-Party Platforms
The Services are built on and depend on third-party platforms (including, without limitation, our automation and messaging providers). Your use of the Services is also subject to those providers' terms. We are not responsible for outages, changes, price increases, or discontinuation of third-party platforms outside our reasonable control, though we will make reasonable efforts to keep your Services running.
6.Ownership & Intellectual Property
Our system. The automations, workflows, templates, configurations, and system design that Marveno creates and maintains remain the property of Marveno. During your active subscription, you receive a non-exclusive, non-transferable right to the benefit of the Services. This right ends on cancellation or termination.
Your content. Your business name, logo, customer data, and any materials you provide remain yours. On request following cancellation, we will make reasonable efforts to return or hand off exportable data (such as your contact and lead records) in a standard format.
7.No Guarantee of Results
Any figures, examples, or projections we share are for illustration only and do not guarantee any specific result, lead volume, revenue, or outcome. Results depend on many factors outside our control, including your market, your response to leads, and your own sales process. The Services are provided on an "as is" and "as available" basis.
8.Limitation of Liability
To the fullest extent permitted by law, Marveno Consulting LLC is not liable for any indirect, incidental, special, or consequential damages, or for lost profits, lost revenue, or lost data, arising from the Services or this Agreement. Our total aggregate liability for any claim arising out of or relating to the Services is limited to the amount you paid to Marveno for the Services in the three (3) months immediately preceding the event giving rise to the claim.
9.Confidentiality
Each party may receive non-public information from the other in the course of the engagement. Both parties agree to keep such information confidential and to use it only for the purpose of performing under this Agreement.
10.Governing Law
This Agreement is governed by the laws of the State of Wyoming, without regard to its conflict of law principles. Any dispute arising under this Agreement will be subject to the exclusive jurisdiction of the courts located in Wyoming.
11.Changes to This Agreement
We may update this Agreement from time to time. The "Last updated" date above reflects the most recent revision. Material changes affecting active Clients will be communicated by email, and your continued use of the Services after such notice constitutes acceptance of the updated terms.
12.Contact
Questions about this Agreement can be sent to:
kaid@marvenoconsulting.com
Marveno Consulting LLC
© 2026 Marveno Consulting LLC. All rights reserved.